Community
Support lives in Discord
We do not run a ticket desk. We run one public server where questions get answered in front of everybody, including the awkward ones about billing.
Free to join, no account with us required. discord.gg/proxypanda
What you get
Why it is worth joining before you buy
Support that answers
Ask in #help and you get a reply from us or from someone who solved the same thing last week. No ticket number, no "we have received your enquiry".
A status bot that posts first
When something breaks, the bot says so in #status before you have to ask. Degraded pools, maintenance windows, and the all-clear.
Deals go here first
Occasional bonus credit on top-ups and early access to new countries. Announced in Discord before anywhere else, because that is where you are.
Setup help for real code
Paste your snippet in #code. Python, Node, Go, curl, Scrapy, Puppeteer: someone has wired it up before and will show you the four lines you need.
Inside
The channels
Small server, no maze. Seven channels and none of them are a bot screaming about engagement.
| #welcome | Start here. Rules, and how to get your credentials working in two minutes. |
|---|---|
| #help | Anything not working. Fastest place to reach a human. |
| #code | Snippets, integrations and debugging. Paste your errors here. |
| #status | Bot-posted incidents, maintenance and recovery notices. |
| #pricing-and-billing | Meter questions, invoices and refunds, asked and answered in public. |
| #showcase | What people are building. Some of it is very silly. |
| #off-topic | Pandas, mechanical keyboards, and the usual. |
House rules are short: be decent, do not ask for help with anything on our acceptable use banned list, and do not sell things in other people’s threads.
Guides
Read before you ask, if you like
Most first questions are already written up. These are the ones people link most often in #help.
Are proxies legal? Using a proxy, and scraping with one
Are proxies legal? In most countries, yes. What makes a use unlawful or against a site's terms, what to weigh before scraping, and where we draw the line.
How to buy proxies with crypto, and what to check before you send
Buy proxies with crypto without losing a payment. Coins and networks, confirmations, wrong-amount mistakes, refunds and receipts, step by step.
Cheap residential proxies: the price per GB is not your price
Cheap residential proxies are priced per GB, but you pay per page that works. The formula, a worked example and a checklist to find the cheapest.
How to check Google rankings by country
Check Google rankings by country with Search Console for your own site, gl and hl for quick looks, and a browser on a static IP in that country.
See you in there
Come and lurk first if you like. Plenty of people join, read #pricing-and-billing for a week, and only then spend their $5.