Every question, sorted by topic

Email and a password. No company name, no phone number, no “tell us about your use case” form.

Not a free tier, but the minimum top-up is $5 and it never expires, which is about as close as we can get without attracting the kind of traffic that gets an IP pool blocked.

No. There is no demo to book and no minimum commitment. Sign up, add $5, get your credentials.

On the service page in the dashboard. Each service you buy lists its own host, port, username and password there, ready to copy. There is no single gateway address shared by everyone, so code samples on this site write HOST, PORT, USERNAME and PASSWORD where your own values go.

The cheapest one that works. If the site loads fine and you only need a different location, rent a Datacenter IP. If you get captchas, empty pages or instant blocks, Residential is the one to try. If a login or session needs the same address for weeks, ISP keeps it for you. When you are unsure, describe the job in Discord before you spend anything.

No. Residential has no country, region or city setting, and the pool decides the exit address. If location matters, ISP and datacenter IPs can both be chosen by country, region and city.

Each request is logged with its own byte count, and your bill is the sum of those rows. The honesty page walks through the meter, including which requests are billed at zero.

1 GB of traffic. Your balance tops up from $5, and whatever you leave unspent stays on the account.

It can happen. The pool is shared and addresses are handed out per request. If you need one address you can count on for weeks, ISP proxies are made for that.

Yes. The price per gigabyte steps down as a single order grows, reaching $1.75/GB at 1000 GB. The step depends on the size of that one order, so several small orders are each priced as small orders.

Only if the site blocks servers. When you are unsure, try a datacenter IP first. If it gets blocked, switch lines; your balance stays on the account for the next order.

Many can, since the ranges hosting companies use are public. Plenty of sites do not mind. The ones that do tend to answer with captchas or blocks, and that is the sign to try residential.

Yes, along with the region and city, when you place the order.

Only on a shared tier, where up to 3 customers use one address. On a dedicated tier the IP is kept for you.

The service stops unless you renew it before then. Renewals are charged at the entry rate per IP.

1 IP is enough to see whether a target accepts datacenter traffic. Once it does, a larger single order lowers the rate per IP.

No. Any client that can use an HTTP or HTTPS proxy will work, which covers curl, Python requests, Node and most scraping tools.

We sell a short catalogue instead of a sprawling one, support happens in a public Discord instead of a call centre, and we have no sales team. That is most of the difference. The rest is that we are small and would rather grow on price than on marketing spend.

Residential: $5.50/GB for the smallest order, down to $1.75/GB from 1000 GB. ISP: $3.20/IP for the smallest order, down to $1.50/IP from 500 IPs. Datacenter: $1.90/IP for the smallest order, down to $0.89/IP from 500 IPs. Every step in between is on the pricing page.

Order more at once. Each product has a ladder of order sizes, and a bigger order gets a lower rate per unit, with nothing to claim and nobody to email. A renewal is charged at the entry rate, whichever rung the first order reached.

No. Top up $5 and use it whenever. There is no monthly fee, no plan, and nothing that quietly resets at the start of the month. Residential traffic you have bought does not expire either.

No. Residential traffic you have bought stays on your account until you use it, and nothing resets at the start of the month. ISP and datacenter IPs work differently: they are rented for a term and stop when it ends unless you renew them.

No. You pay as you go from a prepaid balance. There is no plan to cancel, and keeping a balance costs nothing.

$5. It goes into your balance, and whatever you do not spend stays there.

No port fees, no thread fees, no monthly minimum. Balances never expire.

Ask for your unused balance back within 30 days and we refund it the way you paid: a card top-up to that card, a crypto top-up to the wallet it came from, in the same coin. We do not ask why. See the refund policy on our honesty page.

Email [email protected] from your account address, or ask in Discord. Say “refund”. If you paid in crypto, we may ask you to confirm the address of the wallet you paid from. You do not need to give a reason.

Back to the wallet the payment was sent from, in the coin you paid with, at the coin amount we received for the unused part. The network fee for sending it comes out of the refund. If you paid from an exchange, it goes to a wallet you control instead once you show us the exchange’s withdrawal record for that payment. It cannot go to any other wallet or coin, or onto your balance.

If a refund takes longer than five working days, chase us in Discord in public. We would rather answer that in front of everyone.

If our service was broken for a stretch, we credit the traffic you burned during it back to your account without waiting to be asked.

30 days from the top-up, for the unused part of it to go back to the card or wallet that paid. After that the balance still never expires; it just stops being refundable. If we close your account, or you leave over a change to our terms, there is no window.

Yes, the whole unused part, however long ago you topped it up, paid back to the card or wallet it came from, whether or not we were right to close it. If we closed it by mistake, the whole balance comes back with an apology from a person. The one exception is a balance that was itself paid for fraudulently.

Anything aimed at people instead of data: credential stuffing, fraud, spam, CSAM, harassment, or attacks on infrastructure. We enforce it. Anyone we remove for it still gets their whole unused balance back, however long ago they topped it up, unless that balance was itself paid for fraudulently.

Fine by us: scraping public data, price and rank tracking, ad verification, testing your own systems, and getting around a geo-block to read a news site. The acceptable use policy has the full list.

We check the report against our usage metadata: the destination hostname, the time and the exit IP. We do not have request contents, so that is what we can check. For anything on the banned list we suspend straight away and tell you what the report said. For anything else we contact you first, so you can explain or stop.

Yes, in Discord or by email to [email protected]. If we suspended you in error, the account comes back with its balance intact.

Email [email protected] with the IP, the timestamps and a sample of what you saw. A person reads it, and there is no form to fill in first.